SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CouponGate (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://coupongate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good product! I'm very satisfied, looks like in the pictures. Usually I wear size S for tops, but if I want it to be more loose, then I choose M. Here I chose M and it's perfect . Not tight so perfect for the gym. Good quality, no bad smell. Bust 92 cm, waist 80 cm, hips 96 cm, height 166 cm, weight 65 cm
Beautiful!!! Recommend it to all!
Super comfortable for exercise, i'm a size m but from what i read i had to order one size more so i ordered an l and it gives me exact. Not too long or too wide. It's perfect and the price too, i'll order in more colors to make it lovely
love it
I am 164 cm 60kg. M size suits me perfect. fabric is soft and good material.
Matches well there described
The material is soft, the shape and color are as in the photo. On the other hand be careful because it size frankly small. For guidance, size L is equivalent to M/38. It's the biggest size available, too bad. It still suits me very well but suddenly it's really close to the body. For sport I prefer when it's ample so I will wear it for other occasions. The delivery was rather fast.
Lovely top, soft material. Ordering more
While it says that it’s true to size, to get the same relaxed look from the pictures I recommend sizing up.
Great little top, fits perfectly. Recommend.
Absolutely love these shirts! I use them at the gym and they’re so breathable and the straps all stay in place so you don’t have to mess with it at all! The fabric is really nice and I love the design
The Quality is great, would order more colours!
I love this top. Material is soft and good quality. Will order more colours
Fine but tough fabric, long fine, 170 mido and the m goes perfect
Size S is like XS ... tight... if you want more loose as on the photo get size M or L.... the only problem near underarms the material is a bit sticking out, the cut is made a bit not right, but this is easy fix with taylor... I bought L also and i like it.. i make a knot in front and it is perfect... S is tight now on the body, no knot, but ok ...
Take 2 size above if the goal is that the top is emple.
Normal size S, now size m taken and that sits well.
Perfect as described and picture
Beautiful, i loved it! The fabric is very soft and comfortable.
Arrived in about 3 weeks. Excellent fabric (70% modal, 30% elastante), normal fit (took a M). The only thing that is short (arrives at the Basin). Advice the store, do I will buy other colors
Good
Product as pictured.
I love it.
Nice and soft. Sweat shows a bit, but its a cute top with a strappy bra.
The white is not pure white but a kind of milk color though. I love it and determined to order a different color!