We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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5 Stars (12)
4 Stars (3)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
7 Jul 2019 15:16
I get very well protected, it's for a gift to if i haven't opened it, but the presentation is very good. Everything ok
5 Jul 2019 17:13
Shipping incredibly quickly four .... Friends birthday gift Sy think too soon this I fit in with high back need to order and I think China...
1 Jul 2019 13:17
Shipping very fast, arrived earlier than expected, so very happy. The detail of the pieces, the stem, the color are very good quality. Comes the box very well equipped, you just need glue to paste certain pieces. The operation of the music box goes well, only one piece has been removed so i can get it going. The price quality ratio i think is very good. I'll buy again.
18 Jun 2019 21:08
Very fun and beautiful result. Recommended!
10 May 2019 12:03
Super fast delivery, arrived in 4 days. Comes with original packaging, great for a gift for a friend's kid.
2 May 2019 11:37
It's a gift, so i won't open it or ride The box was bent on a corner. The waiting time the fiance
26 Apr 2019 00:25
its absolutely amazing, thank u to the store
17 Apr 2019 07:12
Great as always
10 Apr 2019 04:54
Arrived after only 12 days! Beautiful box, I will tell you after it is mounted
5 Mar 2019 18:44
This beautiful, thank you very much!
18 Feb 2019 07:46
The item is high quality
14 Feb 2019 00:55
Arrived in less than two weeks and is nicely packaged and in good shape. Beautiful music box, very nice for someone who likes diy
25 Jan 2019 15:07
I can't wait to start building it!
10 Jan 2019 07:36
no glue in pack
8 Jan 2019 14:18
Great puzzle robot music box, nice music, easy to assemble .
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