We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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5 Stars (17)
4 Stars (7)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
11 Jun 2019 08:02
Product came fast. The box got all damaged. There was no damage to the equipment. It did not come manual although the operation is simple. There was no specification of the electric plug and what came is standard English
6 Jun 2019 17:23
Simple to use even if there have no instructions. Seems robust and reliable,
6 Jun 2019 05:46
Works great, prepared the best meat
2 Jun 2019 06:52
31 May 2019 22:19
30 May 2019 03:55
Works perfect, very fast shipping! No manual,but the store responded inmediately ,and sent it by email. It is very easy to use the machine, but i need info how to clean it,etc. Absolutely recommend the seller!
29 May 2019 01:06
very quickly shippment. crashed packung. any hinwise or manual.
28 May 2019 04:01
The package does not match the description (20 20 20) damaged to the device! I hope the device is not hurt!? No instructions!
18 May 2019 05:36
Awesome gear, works perfect.
17 May 2019 13:06
Bottom plastic was broken, still waiting to receive a new one. Hope it will happen.
14 May 2019 09:32
ok, no more, no less
29 Apr 2019 09:07
Good quality! Low price and fast shipping. Thank you!
28 Apr 2019 22:12
Very fast delivery. Good strong product. Packaging was little weak that the parcel came in sort of dismantled. No product instruction found. Product is bigger than expected. Temperature control by 0.5c not 0.1c.
7 Apr 2019 07:47
Product defective, showed behind footage that was running the store sent another product. Very good seller.
5 Apr 2019 02:18
The real test is long run durability, used it 8-9 times 2 of which were around 30 hours non stop, nearly silent and temp spot on, have Inova and got this one as second sous vide and this one is as good if not better.
30 Mar 2019 22:43
exactly what I ordered
26 Mar 2019 16:59
not tested yet.
19 Mar 2019 09:34
The store, the goat is still the one, delays the delivery to the maximum, from moscow does not send, gives out the left track, then sending from china.
19 Mar 2019 00:54
Varit perfectly, copes with its functions
17 Mar 2019 03:52
6 Mar 2019 22:18
very fast shipping to Bangkok, but the item is fall a part when received.
6 Mar 2019 02:54
1 Mar 2019 10:25
It worked fairly well,only downside is that it kept showing error screens while trying to heat up the water.Once the water reached the cooking temp it had no problems.Seller was fast but thread with care with their other products since I bought a vacuum sealer and it was a worthless piece of plastic.
18 Jan 2019 22:20
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