SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CouponGate (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://coupongate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Package Included:
Only for small skinny fingers.
I love these socks! This is my second purchase. When exercising, these socks are amazing. I feel more comfortable just with my socks than with my sneakers. They stick to the floor really well, so I can do Yoga, Pilates, ... and my movements are much more precise. I have improved a lot since using these socks because I do not have to worry about slipping :)
excelente
They arrived in colombia very quickly!
Is a little narrow for toes
Good quality.
One of the doves stockings came uncooked on the finger part
nice acording the picture
The socks arrived very quickly in two weeks. Very nice. Thank you very much to the store
Labai kokybiškos, patogios. Typewriter kažkodėl ilgai keliavo 2 men.
The fingers are very tight and short, a small marriage on the front side. I did not like it. Went for a month and a half.
Good, comfortable socks. already experienced them at training))
thicker than i thoght other than that ok. stiches are on top of the fingers which is not very comfortable
Unfortunately the goods did not come to me. But! The store was very kind. The money was returned without problems. Therefore, 5 stars
Fast shipping. Thanks
the edge cutting is not quite well
Good product
Varies the description a bit but it's very good article!
Good quality, recommend
all good
I can recommend everything, fast delivery of goods.
super socks.
Socks liked. The legs in them slip less, but the socks still slightly twist. Fit up to 38 sizes, well, max at 39. I will still order.
Everything was ready. Thanks!!! I love it
All right. Recommend