We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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5 Stars (27)
4 Stars (3)
3 Stars (1)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
29 Jul 2019 03:59
It's darker than the photo, but still very pretty, satisfied with the purchase. Thank you mr. salesman
26 Jul 2019 09:28
I demand 22 days, well packed, and exact as in the photo The lid is loose does not remain fixed and falls, the rest i recommend to the store
25 Jul 2019 02:01
The product came exactly the same as in the picture .. But the size disappointed me a little. I was expecting bigger. But the cargo arrived in 3 months.
23 Jul 2019 23:05
Excellent product. Super fast shipping!
23 Jul 2019 00:36
22 Jul 2019 04:14
in order thank you.
21 Jul 2019 13:56
very nice fragrance
20 Jul 2019 11:01
19 Jul 2019 03:11
nice fragrance. but it seems smaller than i thought.
16 Jul 2019 13:18
It’s really good and useful
12 Jul 2019 04:13
Very fast to arrive and very well packed. In perfect condition. Thank you very much.
10 Jul 2019 16:01
received good condition as per picture
10 Jul 2019 11:23
10 Jul 2019 00:05
9 Jul 2019 07:31
super cute and nice made and came in wrapped up to ensure no breaks
21 Jun 2019 13:50
Ceramic incense burner of good quality, but the pyramids smell of harya.
21 Jun 2019 09:16
Super well packed. The colors are exactly as the picture shows.
18 Jun 2019 08:06
17 Jun 2019 13:02
Is beautiful, recommend and will buy others to presentr
17 Jun 2019 02:03
Nice product. Well packed. Arrived quickly
15 Jun 2019 03:09
This incense burner is so nice as described. Packing is really, shipment is fast too. I recommend this store.
14 Jun 2019 11:10
Jsem spokojená, přesnýjak na foto. pěkne. I'm happy, very beautiful and just like in the photo.
14 Jun 2019 05:32
Top packed everything well overgekomen
14 Jun 2019 04:41
Lovely but arrived broken. Seller packaged it very well but still cracked
13 Jun 2019 12:34
Thank you very much! very quickly received the order. got everything intact! Happy with the purchase
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